Research Manager Job Description

As a Research Manager, you will be a key team member managing a number of strategic client accounts with the support of a junior team member. You will build relationships with the client, getting to know their business and their business needs, and be their go-to resource for their market research and marketing measurement needs. This position reports to the Research Director.

Who you are:

  • Your “happy place” is working with clients every day to help them make better business decisions through data. You are a rockstar at finding the story in the numbers and are innately curious about getting to the ‘why’ behind a client request.
  • You listen deeply and ask the right questions in order to produce a research solution that aligns with the client’s needs.
  • You have a solid track record of managing client projects to completion, bringing them in time and on or under budget.
  • You enjoy mentoring and coaching junior team members on research design, project management, research analysis and reporting in order to support their growth and advancement.
  • You have experience working remotely and thrive in that environment.

In this role you will:

Research, Analysis & Reporting

  • Draft web, telephone, and in-person based surveys, screeners, and discussion guides
  • Monitor/ support data collection activities and report to Research Director on exceptions
  • Conduct in-depth analyses of qualitative and quantitative results to uncover actionable insights relevant to client business and research objectives
  • Deliver impactful reports and presentations with actionable insights clients can act on based on the voice of the consumer.

Client Management

  • Be the day-to-day contact for your client, connecting with them regularly to troubleshoot potential issues, highlight accomplishments, report on risks, and determine the next steps.
  • Lead client discussions to accurately define objectives by actively listening and asking the right questions.
  • Always be building on your understanding of the clients’ world and their consumers and looking for opportunities to deliver more value to your clients.
  • Go past just sharing findings and insights. You’ll show strategic thinking for your clients and provide solid business recommendations.
  • Deliver projects on time and on budget.
  • Maintain accounting of client budgets and assure fiscal project execution

Desired Skills and Experience

  • Experience in survey research project management (agency experience strongly preferred)
  • Strong client relationship and consulting skills
  • Deep understanding of qualitative and quantitative research design and analysis
  • Thorough understanding of descriptive statistics both theoretical and applied
  • Solid understanding of marketing principals (e.g. calls to action, branding, and conversion drivers)
  • BA/BS degree is required. Study concentration in business, marketing, math or social sciences preferred.
  • Ability and interest in writing insightful, creative reports aimed at a senior-level marketing audience.
  • A confident and clear presenter
  • Excellent time management skills, adept at setting priorities and managing expectations
  • A positive teammate with a ‘roll up your sleeves’ attitude
  • Thrives in a fast-paced work environment and is accepting of change
  • Strong MS Office Suite skills (Excel, Word and particularly PowerPoint)
  • Past experience and/or comfort conducting telephone interviews a plus
  • Comfortable working remotely. We are a remote team and that’s not for everyone. Make sure it is for you before you apply.
  • You are located in Maine.

To apply, please submit your resume and cover letter below.